I've been an Eddie Bauer customer for years and spend at least $100 every time I go. My local Eddie Bauer (Orland Park, IL) has been closed for relocation.
It closed in May, the new location opened today. I shop in store, not comfortable online, so I saved my last $5 certificate earned on purchases until the new location opened. Today is past the expiration date, but since they were moving and it was an earned reward, I thought they would honor it.
They didn't - I even spoke with the manager who wouldn't accept it. I am calm about these things, but I did inform him that Eddie Bauer just lost a long time customer.
Monetary Loss: $5.