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Once again I have waited an extraordinarily long time to talk to a serve rep. Today, Dec.

6, 2018, I was on hold for 24 minutes. I hung up. These very long wait times are not out of the norm in the last few months.

It is a pleasure to communicate with companies such as Lands End, Orvis, LL Bean and others. I can always count on quick customer service response.

I am an Eddie Bauer Friends member and I can not imagine worse phone service and Bauer will not order from them again.

Good luck to all who may need help from a human being.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Dec 06.
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