Once again I have waited an extraordinarily long time to talk to a serve rep. Today, Dec.
6, 2018, I was on hold for 24 minutes. I hung up. These very long wait times are not out of the norm in the last few months.
It is a pleasure to communicate with companies such as Lands End, Orvis, LL Bean and others. I can always count on quick customer service response.
I am an Eddie Bauer Friends member and I can not imagine worse phone service and Bauer will not order from them again.
Good luck to all who may need help from a human being.
Reason of review: Poor customer service.