From Eddie Bauer website http://www.eddiebauer.com/custserv/customer-service-our-guarantee.jsp OUR GUARANTEE Every Item we sell will give you complete satisfaction or you may return it for a full refund.™ Refund not always authorized and rarely full. You most keep your receipt, not remove any tag and then it is up to the office of the president that deals with refunds and exchanges to decide if they accept the item and that its not what they consider normal wear and tear.
That does not sound like an unconditional lifetime guarantee. Its false advertisement.
The representative that I was talking to stated that I good use my old credit card bill that showed a purchase from eddie bauer and I would get the refund. After waiting was told that is not policy and they would not honor it.
Product or Service Mentioned: Eddie Bauer Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.