What other online shopping site cannot find your open order status when you enter your valid user id and password? It says "no open orders to display".
Terrible. And now, to save money, they are using USPS which has the worst tracking and delivery of any other service. UPS puts the package by my door. USPS throws it in the yard near the mailbox.
Many times it is damaged or stolen. Sometimes they deliver it to a neighbor. And USPS is impossible to track. Come on Eddie Bauer.
You are better than that, or used to be. Really!
Now they won't except my complaint because there are not enough words? Obviously they are laughing and making customers jump through hoops.