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2.3
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Just had a poor experience with Eddie Bauer. I wanted to exchange an item by return post but when I found out how long the process would take (they suggested I order a new item online and pay again to ensure I had it by the required date) I decided to ask for a refund instead.

They are now telling me they can't guarantee I won't be sent an exchange. I asked for a refund before they had received my returned item.

Very unhappy but numerous emails to customer service have not provided a satisfactory response. I won't be shopping online with them again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Eddie Bauer Cons: Service, Poor response.

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