Houston, Texas
Not resolved
3.5
Details
0 comments

I sent back an item several weeks ago and Eddie Bauer customer service cannot even find a record that it was received. Seriously?

Customer Service told me not to get too worried until it has been a month!

I think I'm going to have to discontinue using their online store. They are tying up my money too long if I have to do a return.

I've been sending back a large number of the clothing items I have purchased from EB lately and as far as outdoor gear goes, I can shop LL Bean and get a lot better service.

Reason of review: Return Processing.

Monetary Loss: $200.

Preferred solution: Full refund.

Eddie Bauer Pros: Jeans, Duffel bags.

Eddie Bauer Cons: Slow refund processing, Return turn-around time unacceptable.

  • slow returning of items
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