Gardnerville, Nevada
Not resolved
1 comment

Ordered a Ignitlt coat online on 12/17 and received confirmation it was in stock and processing. On 12/21 still said I stock processing so I called Customer Service (18 minute hold) and was guaranteed it would arrive on 12/24 and I would receive a 10% credit (never got).

On 12/22 received noticed it was back ordered till 1/1/16. Called again (12 minute hold) and was told lots of them in stock but can't tell me when it will ship.

They refused to overnight product. Poor customer service

Reason of review: Poor customer service.

Eddie Bauer Cons: Shipping.

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No item of clothing is worth this much of your time, effort, and stress. I think Eddie Bauer dropped the ball on this occassion, but remember all the times they got it right and try to let it go.

It's not worth getting upset over anymore. Namaste.