I ordered two pair of women's pants on 9/24 online via EB website. After completing order, I decided to cancel because the pants were on back order and wouldn't show up till around Christmas.
I called EB and was told I could not cancel once an internet order was made. Subsequently, two pending charges showed up on my checking account. I had the impression that I would not be charged for these items until they were shipped.` I could not find any detail on my order statement regarding sales tax or shipping charges. I also noticed that EB had not given me the discount I entered on the order.
I had to make a second call to get this straightened out. When I spend money I like to have control over the outcomes. I don't like to be swindled.
And I don't like having to become a hyper-vigilant consumer. Done with you EB.
Reason of review: Poor customer service.
Eddie Bauer Pros: Quality.
Eddie Bauer Cons: Conflicting information.