I ordered several items from Eddie Bauer's website and was sent items I did not order, and the items that were correct were of very poor quality and fit. I promptly returned everything, using their included return postage-paid label,and now, 2 weeks later, they have no record that the items were returned.
I will never, ever shop at this 3rd rate store again, as their quality and customer service have deteriorated considerably over the years.
I should have known better after all the stores in San Diego closed down recently. I am considering taking further action, as the order was approximately $150 and they are not offering to correct their mistake.
Product or Service Mentioned: Eddie Bauer Shipping Service.
Reason of review: Order processing issue.