Keauhou, Hawaii
Not resolved

I ordered several items from Eddie Bauer's website and was sent items I did not order, and the items that were correct were of very poor quality and fit. I promptly returned everything, using their included return postage-paid label,and now, 2 weeks later, they have no record that the items were returned.

I will never, ever shop at this 3rd rate store again, as their quality and customer service have deteriorated considerably over the years.

I should have known better after all the stores in San Diego closed down recently. I am considering taking further action, as the order was approximately $150 and they are not offering to correct their mistake.

Product or Service Mentioned: Eddie Bauer Shipping Service.

Reason of review: Order processing issue.

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