Boulder, Colorado
Not resolved
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Make sure you want to keep whatever you order!

"Shame on you Eddie Bauer! Your customer service should be called DIService.

I tried to return one of 2 items I received as a gift from my spouse at your store in Littleton CO. I did not find anything I wanted to exchange so asked them, with my receipt in hand, to credit the item back to the card on which it was purchased. I was told I could have store credit or mail it in for credit. What is the difference????

Oh, the $6-12 you charge for return postage. I DROVE to the store to return it but because I did not bring my husbands credit card, I was told I had to take store credit. I don't have to mail in my credit card when I do a return by mail!!!

I will now be returning both items and shopping at REI from now on...NEVER had an issue with any returns and they always take care of their customers. I even called Eddie Bauer on the phone as I left the store...again...what customer service???"

Product or Service Mentioned: Eddie Bauer Customer Care.

Reason of review: Poor customer service.

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