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1.9
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Ordered Jacket over the Thanksgiving Sale. On receipt found out the Size was too big, talked to Customer Service - was told no issues, new lots coming in 15 days later, I should call then and will be able to exchange for smaller size in a color close to what I had (exact color was not an option).

15 days later - whole story changed, - color discontinued, you cannot get a replacement from available colors. Has to be a discontinued color, we will only give you current price and 20% discount - So they would like me to pay up some more ...... Jacket was a gift and how does it make me look. I am done with EB.

Had bought many jackets in past, now easy switch to LLBean, at least they stand behind their product and don't give customer a run around. Bye Bye EB

Product or Service Mentioned: Sandstone Jacket.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

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