Ordered Jacket over the Thanksgiving Sale. On receipt found out the Size was too big, talked to Customer Service - was told no issues, new lots coming in 15 days later, I should call then and will be able to exchange for smaller size in a color close to what I had (exact color was not an option).
15 days later - whole story changed, - color discontinued, you cannot get a replacement from available colors. Has to be a discontinued color, we will only give you current price and 20% discount - So they would like me to pay up some more ...... Jacket was a gift and how does it make me look. I am done with EB.
Had bought many jackets in past, now easy switch to LLBean, at least they stand behind their product and don't give customer a run around. Bye Bye EB
Product or Service Mentioned: Sandstone Jacket.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.