Eddie Bauer - Head trauma
Seriously injured my head on fixed clothing rack that took EB staff about 12 seconds to remove after I left my scalp and hair on it exiting a change room.
Staff did not even acknowledge my screams of pain. Had to holler at an employee on the floor to get a tissue or towel for my bleeding head.
No care or follow up.
Everyone I contacted circled the wagons and said and did nothing to address the situation or offer any type of concern, apology or goodwill.
From store staff, to Call Center to Loss Prevention *** who called me out of the blue, even up to useless COO, Dan Templin.
Looking forward to EB's next bankruptcy, third time's a charm. Sure it can't be far off with these dolts running the company.
We all have many other, better and decent retailers where to buy clothes made in the Third World.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: 1900 Military Rd, Niagara Falls, NY 14304, USA
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