My wife and I agreed to exchange only one gift this Christmas. Hers was to be a nice sweater from Eddie Bauer.
The website said supplies were limited, so hurry! I did, and they strung me along for a week to believe that the order was being processed. Then today, 9 days before Christmas, they e-mail that the item is "no longer available." It's probably pro forma for them, but a HUGE thing to me and, of course, to my wife.
I will NEVER buy anything again from this company. I advise that readers of this also write them off of your shopping list!
Monetary Loss: $50.