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4.0
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1 comment

Tried ordering twice from Eddie Bauer's website, couldn't complete transaction either time. First time, I took the time to set up a new account (though I was sure I already had one, which they later confirmed by phone).

Couldn't complete the purchase, just got an endless loop of going back to the checkout screen. Ended up calling in the order, which took forever! (Though, the quality of purchased items was quite good!) Second time, could log on to my account but got an endless loop asking me for a phone number, though I kept entering a valid USA 10-digit phone number.

I finally just gave up, won't be making the purchase. EB is losing business because of their website developer's incompetence.

Product or Service Mentioned: Eddie Bauer Website.

Reason of review: Order processing issue.

Preferred solution: Let company know why they lost a sale..

Eddie Bauer Pros: Product quality and value with discounts.

Eddie Bauer Cons: Website.

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Anonymous
#1755234

I agree! Eddie Bauer sucks!