I was expecting an exchange or a refund for a hat that I returned that I bought online. I returned a L/XL green hat and wrote on the invoice that I'd like a size S/M if available.
I was expecting either a new S/M size hat at my door or a refund for my return. Eddie Bauer went into my bank account and charged me for the hat again. When I asked why I was being charged for the hat again, when I simply should receive an exchange, I got responses from almost 5 to 6 different incompentent customer service reps; none of who could explain why I was being charged for the hat again. A coupe told me that I was being charged for the shipping (which states that it should be free).
Meanwhile, the *** customer service manager tells me that I was charged for the hat again at a discounted price; that makes everything better. Eddie Bauer is bankrupt; this is there way of making extra money by scamming their customers.
Product or Service Mentioned: Eddie Bauer Shipping Service.