Not resolved

After washing, the stuffing in an Eddie Baur comforter balled up. I called Eddie Bauer.

Was told they only honor guarantee of products sold in their stores or on line. Comforter was purchased at Marshall's. Was given a number to call the distributor that serviced the Marshall account. Person there said that without the plastic safety tag (which I had removed) nothing could be done--even though though the Eddie Bauer label was on the comforter and I still had the big plastic bag the comforter had come in.

Eddie Bauer used to be a very good company. The name Eddie Bauer used to mean very high quality.

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