I purchased over $300.00 worth of clothing through their Amazon store. When the order arrived I noticed they charged me taxes.
I live in a state that has no taxes on clothing. I called to request a refund as they were in violation of the tax laws in my state. They refunded $1, not the $20 that was due back to me. I contacted Eddie Bauer.
They said contact Amazon. WTF?! I have no paperwork to reference that E.B. ever sent a credit.
But I complied. Amazon also only showed $1 refund. This turned into Eddie Bauer REFUSING to invest an iota of time to investigate that credit. Call Amazon was Eddie Bauers level of commitement to help me, we, EB issued a $20 refund, I heard this over & Over & OVER again my Eddie Bauer.
NO.. NO you did not! I heard the same fricken drum beat response from Eddie Bauer "we issued that credit", sometimes for added insult they'd say that they DO need to charge taxes. over Again, WTF, what part of 'you are in violation of tax law' do they not GET?????
This is by far THE ABSOLUTE worst customer service I have ever encountered, and I am an 'early adopter' of online shopping. I've had 14 years of experience with online shopping & returns. PLEASE PLEASE beware of these idiots, it has been beyond frustrating. I will now only add that AMAZON has been AMAZING.
They have all along agreed with & concured factually to my information. Why in the world would Eddie Bauer think that making a customer assume the role of the auditing department of refunds, a good idea??? Phones ring both ways between Eddie Bauer & Amazon right??? Eddie Bauer should have immediately refunded me the full amount, and when an error was brought to their attention THEY should have followed up with Amazon.
Instead of repeatedly telling me to call Amazon myself. I will NEVER, repeat NEVER shop with E.B. again......I don't care if they run a dollar sale. I will shop for polo's at J.
Crew or L.L. Bean.
Monetary Loss: $20.