I can't believe the comments that I've read! I have been buying Eddie Bauer for years.
I've had about 2 issues with their merchandise, but they were always resolved. I truly, believe in their Life Time Guaranty, because I've returned merchandise, and never had any problems returning. Now if go in as a bully, you'll never get anywhere. Just take your return, and let them know what the problem is.
Anyway, I Iove their design and their style, and their Quality in particular and it's perfect for my husband and myself. We are an out going couple who love the outdoors.
Product or Service Mentioned: Eddie Bauer Customer Care.
Reason of review: Good customer service.