Albuquerque, New Mexico
Not resolved
1 comment

In recent years the quality has declined and the pricing has not reflected this decline. They no longer honor their lifetime guarantee though they have not altered their policy.

I attempted to return two shirts with fallen hems that were recently purchased; each only worn once or twice. While they were purchased using my Eddie Bauer credit card they offered me the end of season lowest sale price though my credit card statement clearly made it visible to them that I paid full price.

After talking to numerous customer service representatives, I was told that I needed the paper receipt and without it I was out of luck. With lower quality and a ridiculous return policy, I am done with Eddie Bauer.

Reason of review: Bad quality.

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Anonymous
#1266901

A credit card statement isn't a receipt. The statement doesn't break down each item you purchased and for how much.