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Contact Eddie Bauer Customer Service

Eddie Bauer Phone Numbers and Emails

Toll-Free Number:

  • (800) 426-8020
Call customer service
Send Message

Sales/ Reservations:

  • (505) 881-8400
    Albuquerque, NM
  • (505) 890-4936
    Albuquerque, NM
  • (972) 649-6225
    Allen, TX
  • (515) 254-5129
    Altoona, IA
  • (806) 352-0456
    Amarillo, TX
  • (515) 233-0669
    Ames, IA
  • (303) 400-4744
    Aurora, CO
  • (512) 263-4317
    Bee Cave, TX
  • (303) 449-2025
    Boulder, CO
  • (417) 336-3281
    Branson, MO
  • (720) 887-1928
    Broomfield, CO
  • (952) 892-6868
    Burnsville, MN
  • (303) 814-3839
    Castle Rock, CO
  • (319) 378-0051
    Cedar Rapids, IA
  • (636) 778-2245
    Chesterfield, MO
  • (719) 265-6869
    Colorado Springs, CO
  • (573) 446-2901
    Columbia, MO
  • (319) 338-9740
    Coralville, IA
  • (214) 361-2851
    Dallas, TX
  • (952) 942-9400
    Eden Prairie, MN
  • (402) 332-5596
    Gretna, NE
  • (913) 328-0143
    Kansas City, KS
  • (720) 497-1481
    Lakewood, CO
  • (402) 464-2121
    Lincoln, NE
  • (501) 660-4555
    Little Rock, AR
  • (303) 703-9777
    Littleton, CO
  • (303) 979-6347
    Littleton, CO
  • (303) 649-9069
    Lone Tree, CO
  • (970) 635-2664
    Loveland, CO
  • (806) 785-8777
    Lubbock, TX
  • (507) 446-5866
    Medford, MN
  • (405) 307-0554
    Norman, OK
  • (405) 848-9892
    Oklahoma City, OK
  • (402) 398-1177
    Omaha, NE
  • (573) 348-0053
    Osage Beach, MO
  • (913) 894-5333
    Overland Park, KS
  • (309) 691-2601
    Peoria, IL
  • (605) 341-7773
    Rapid City, SD
  • (479) 621-7971
    Rogers, AR
  • (512) 931-0700
    Round Rock, TX
  • (505) 424-4443
    Santa Fe, NM
  • (712) 274-9724
    Sioux City, IA
  • (605) 361-7770
    Sioux Falls, SD
  • (817) 329-2455
    Southlake, TX
  • (314) 721-1272
    St. Louis, MO
  • (515) 221-0204
    West Des Moines, IA
  • (316) 721-0951
    Wichita, KS
  • (316) 634-0215
    Wichita, KS
  • (319) 668-2661
    Williamsburg, IA

Eddie Bauer Emails:

Customer Service
Report Fraud
eddiebauer@mailmw.custhelp.com
emailprivacy@generitech.com
Privacy Inquiries
Is this your business?

Eddie Bauer Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Eddie Bauer Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    78% phone 22% email
  • The best phone number to call Eddie Bauer is 8004268020. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Eddie Bauer may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Eddie Bauer?

Most Popular Number:

(800) 426-8020
Total calls: 2 327 Issues resolved: 155 Last call: Nov 3, 2025

You can contact the Eddie Bauer customer service by dialing the toll-free number at 1-800-426-8020. This phone number is available to assist you anytime between 9:00 AM and 8:PM ET daily. In addition to this number, there are other Eddie Bauer phone numbers for different locations. This reduces the queue time to connect to the Eddie Bauer company. For Colorado Springs, Eddie Bauer contact number is 1-719-265-6869. If you are a customer from Oklahoma City and Williamsburg, Eddie Bauer contact number is 1-405-848-9892 and 1-319-668-2661, respectively.

Eddie Bauer corporate office is at Eddie Bauer LLC 10401 NE 8th St, Suite 500 Bellevue, Washington 98004, United States. While this address serves as the home of corparate operations, customers can visit it to consult with one of Eddie Bauer corporate representatives. If you want to send documents to the Eddie Bauer Corp office, there is a separate mailing address. It is P.O. Box 7001 Groveport, OH 43125. While sending the correspondence, include all the necessary details and explain your issues so the Eddie Bauer customer service team can review your problems and provide a prompt and effective solution. However, for immediate and direct customer service inquiries and assistance, it’s best to use other platforms to communicate, such as phone numbers and online support channels, to ensure efficient service for its customers.

Eddie Bauer online is yet another way to contact the support team. To do so, visit the official website and log in to your My Account. If you do not have a registered email address, sign up and then log in. Once logged in to your Eddie Bauer account, you can contact the customer support team during business hours. Another way is to fill out the email form on the website or email your concerns to customercare@csc.eddiebauer.com. You can share your concerns or feedback via email or the form, but you will have to wait 24-48 hours to receive a response from the Eddie Bauer customer service team. While doing so, it’s best not to submit private information like credit card numbers for your security.

Eddie Bauer customer service also offers an easy option to contact the support team through its live chat feature. To access the Eddie Bauer chat feature, head to the official website and click on the chat icon at the bottom right corner of the screen. The chatbot is trained to assist you with your order status, modify orders, manage your account, and many more functions. However, if you want an expert, request for one. If it’s during business hours, you are good to start chatting. Eddie Bauer chat is available during specific business hours, from 9:00 AM to 12:00 AM ET daily.

PissedConsumer Club

Contact Information

Eddie Bauer Website:

Eddie Bauer Help Center:

Corporate Office Address:

Eddie Bauer LLC
10401 NE 8th St, Suite 500
Bellevue, Washington 98004
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 am – 5 pm (EST)


Mailing Address:

P.O. Box 7001

Groveport, OH 43125


Locations:

Littleton

8501 West Bowles Avenue Space 1027

Littleton, CO 80123

Lakewood

14500 W Colfax Ave Space 160A

Lakewood, CO 80401

Broomfield

1 W Flatiron Crossing Dr Space 1160

Broomfield, CO 80021

Loveland

5957 Sky Pond Drive #D100

Loveland, CO 80537

Coralville

1451 Coral Ridge Ave. #232

Coralville, IA 52241

Boulder

1850 29th Street Suite #1016

Boulder, CO 80301

Cedar Rapids

4444 First Ave N.E. Space #124

Cedar Rapids, IA 52402

Silverthorne

145-A Stephens Way

Silverthorne, CO 80498

Santa Fe

8380 Cerrillos Road

Santa Fe, NM 87507

Peoria

5201 W War Memorial Dr #475

Peoria, IL 61615

Round Rock

4401 North Interstate Hwy 35 #0793

Round Rock, TX 78664

Medford

6750 West Frontage Road #321

Medford, MN 55049

More contact details

Eddie Bauer Customer Service Reviews

1.6 / 5
Poor
Guest-6828452
$0.00
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dear Eddie Bauer Customer Care,
I am writing to share my recent disappointing experience at your Alderwood store today, August 25.
At 1:50 PM, I purchased a Mountain Trek Tee in size small - for $55. Upon returning home, my partner suggested that I exchange it for a medium as the arms were too short on me.

Later that day, while running errands, I returned to the store at 5:00 PM with my receipt to make the exchange.
To my surprise, the store staff informed me that I could not exchange the shirt without the original tag. I was not aware of this requirement, as nothing on the return policy on the register receipt indicates that a tag is necessary in addition to the receipt. As a result, I had to drive back home to retrieve the tag, return to the store, and finally complete the exchange at 5:53 PM.
This unnecessary extra trip cost me about an hour of my time and additional travel expense. More importantly, it left me feeling that Eddie Bauer does not trust its customers.

By contrast, competitors such as REI and Nordstrom handle returns more smoothly and with greater trust, which makes them more deserving of my business.
I hope Eddie Bauer will review this policy and empower store staff to make customer-friendly decisions in the future. As a gesture of goodwill,
Thank you for your attention to this matter.
Sincerely,
Richard Rafoth
425-359-****

Elizabeth A Vuy
Overcharged.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I was speaking with a Supervisor, and they are working on my issue. I hope to hear from them real soon and get my money back.

Helen F Hdc
Great company!!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Excellent I liked them but I should not have to write at least 100 symbols right here when I have other things I need to do. Honestly, this is the only thing that has annoyed me so I hope EB changes this.

Khayri Tkk
Gift card
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I bought an Eddie Bauer Gift Card through Amazon, and I wanted to be sure it was valid and the amount I paid for it, because there was no receipt with it. Arbie was very helpful and called me back when we got cut off.

He affirmed the correct balance on the gift card.

That is all. Im thankful that you have a good customer service department.

How Good is Eddie Bauer's Customer Service?

Rolande Fdg
Rolande Fdg
Feels Satisfied | Nov 04, 2025

excellent helper named Raffel

Read full quote
Detta Wwt
Detta Wwt
Feels Satisfied | Jun 30, 2024

Good costumer service, thank you

Read full quote
Jameer Ckb
Jameer Ckb
Feels Satisfied | Jun 20, 2024

very good

Read full quote
Price Jwn
Price Jwn
Feels Satisfied | May 20, 2024

Gus was able to apply the discount code to my order.

Read full quote
Wende Otq
Wende Otq
Feels Neutral | Apr 02, 2024

found answer to question.

Read full quote
Emorie Lno
Emorie Lno
Feels Disappointed | Mar 12, 2024

Not upset. Not p ed off
Just inquiring
Ok

Read full quote

Summary of Eddie Bauer Customer Service Calls

2.4K TOTAL
CALLS
05:52 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eddie Bauer?

Return/ Replace Question:

  • “Return item”
  • “Return”
  • “Querying about returns”

Shipping and Delivery Question:

  • “Order 71082527 ordered on July 11 has not arrived tracking info is no longer available”
  • “I bought a women’s RainPac Waterproof Trench Coat at your outlet in Woodbury Oregon . There was a flaw on a sleeve so they ordered one to be shipped to me. I have not received it. I have the receipt. It was a large in Dijon.i bought it on 6/27/25 h”
  • “Never received 1 item of 4 ordered”

Request for Information Question:

  • “Order confirmation”
  • “Question re exchange”
  • “Discuss an order”

Product/ Service Question:

  • Product question
  • “Poor workmanship”
  • “Unhappy with product”

Payments and Charges Question:

  • “Reopen my charge card”
  • “Someone on tic toc is advertising vest from your store getting paid a scam”
  • “Coupon refund”

Account Question:

  • “Rewards”
  • “I have a $15 reward that I didn’t use and I want to use it now”
  • “Reward”

Activation/ Cancellation Question:

  • “I want to continue to be subscribed to receiving email from EddieBauer.com”
  • “Y’all canceled my order that I made back November 15, 1924 you back ordered it because till the end of January now I see you’ve canceled it because I’ve been waiting on it. Why did you cancel it?”
  • “Cancel order”

Cards Question:

  • “Gift card”
  • “I'm trying to Apply for your new Eddie Bauer Mastercard to receive 20% Off + 1,000 Bonus Adventure Rewards Points”
  • “Gift card balance”

Staff Question:

  • “Bad customer service”
  • “Customer service”
  • “Just great service”

Refund Question:

  • “Refund not received on returned merchandise”
  • “Refund”
  • “Did nor recieve refund”

Website/ Application Question:

  • “Website doesn't work”
  • “Website won't allow me to place order”
  • “Problems placing an order online”

Employment Question:

  • “I need to find. Out howto get my w2s i no longer. Work there”
  • “Missing w2”
  • “Needs human resources number I'm a former employee”

Other Question:

  • “Sweater ordered but has not come”
  • “Catalog”
  • “Label”

Compare Eddie Bauer Customer Service To

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