Rebecca F Xii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have ordered from Eddie Bauer for over 40 years and I have become very frustrated with the time it takes for your company to fill and mail items of clothing. I order from a few other clothing stores who do not have this problem!

It is supposed to take 5-7 days but the last three times I have ordered (in the last two months) it has taken two weeks and usually longer to have the items delivered! I get an email notification that the item has shipped and then the delivery gets extended day after day! Luckily, I do not need these items for a few weeks (for a trip abroad) but if I depended on Eddie Bauer to deliver on time I would definitely NOT USE Eddie Bauer for time sensitive items. When I track the items, sometimes they can sit in Phoenix for 2 or 3 days!

I know that weather has not been a factor as the package travels across the U.S. What is your excuse?

View full review
Pros:
  • Good quality products
Cons:
  • Not much variety in offerings from what it used to be

Preferred solution: An assurance that Eddie Bauer will change their delivery policy and deliver their products on time!

User's recommendation: Don't order from Eddie Bauer if the items you need are time sensitive

Jessica D Uwm

Scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Eddie Bauer - Scammed
I ordered a coat on January 13 I ordered a coat on January 13. I contacted the company on about February 7th because I thought that was more than enough time that I should have received at least an email stating that it had shipped. During the first chat with customer service they told me it would ship by February 9th. On February 13th I talked to customer service again via chat. They told me the item was out of stock. Selling things you don't have is fraud. They said it would ship by the 20th. I don't know how that's possible. I imagine I'll be disputing the charge to my credit card company.
View full review
Loss:
$157
Cons:
  • Havent received the item i paid for

Preferred solution: Full refund

Donna H Itj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greer, South Carolina

Coat pockets material is coming apart from liner

Eddie Bauer - Coat pockets material is coming apart from liner
Eddie Bauer - Coat pockets material is coming apart from liner - Image 2
Eddie Bauer - Coat pockets material is coming apart from liner - Image 3
I put on the jacket and slid my hand in the pocket. The material hand come separated front the Polyester tech lining. I checked and the other pocket was the same. None of the material was adhered to the lining.
View full review
Resolved
Sharon S Fkm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dieppe, New Brunswick

Resolved: Not happy with purchase

Eddie Bauer - Not happy with purchase
I tried to return my Eddie Bauer jacket in store and didn't receive good customer service at all.The zipper doesnt work when I try to zipper it up when i If im not pleased with the service i receive tried it on . I would like full refund and saleslady said she wasnt able to give it to me.I think she should of been alot more helpful because i did leave the store unhappy and i am a good customer .
View full review
Cons:
  • Service really bad and sales you have to make sure to watch tht its adjusted properly at cash

Preferred solution: Full refund

User's recommendation: Really coming to the point going to another store in the future to buy my purchases

Chrishawn Vcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Return status

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wanted to call and discuss my return and now Im filling this out wasting my time this is ridiculous and wasted my time!! I never get treated this way at Amazon or Woot
View full review

User's recommendation: Look for better deals on woot or amazon

Denea Dit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

EB stole $440 from me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Feb 11, 2024
Eddie Bauer has withheld a nearly $500 refund that it owes me for months, given me the run-around over the phone, claimed my bank is at fault when in fact it is Eddie Bauer that never issued the refund, and so on and so forth, to the point where it appears that I will have to pursue legal action against EB to recover my money. An awful, entirely disrespectful and disillusioning experience.
View full review
Loss:
$440
Cons:
  • Disrespectful

Preferred solution: Full refund

User's recommendation: Stay away from Eddie Bauer -- heed what people are saying here about refunds

Mahkai Nfh

No credit given on returned merchandise.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Returned a shirt on December 4, 2023 and it was noted on the return label that a credit would be applied to my account. I called Customer Service on December 18th and was told that it would take 2-3 weeks to show up on my statement I received by statement today Febuary 1, 2024 and there was no credit from Eddie Bower.

I called again and again the Customer Service person said they would apply the credit today. I also asked for an email confirmation and they said they would, asked if the would recite my email address. They did have it.

Absolutely ridiculous customer service. Goodbye Eddit Bower forever.

View full review
Loss:
$42
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: No customer service.

Anonymous
map-marker Oshawa, Ontario

Ripped off by Eddie Bauer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

placed an order during Black Friday sales. The order sat in limbo and then when I got tracking the item never came.

Showed as being returned which I never initiated. Also, didnt get the money. So I emailed a couple times, no answer, did live chat crickets. Called them up today; the first guy told me he would issue a return for the order and I would have to reorder.

So he put me through to sales and said hed take money off and match the price I paid. Sales lady takes my call and they reviewed my previous order she took my info to pay, said there would be $35 charge for express but she could remove it afterwards, and Ill get my order by Friday. Well the order came through and I was charged for the shipping AND she ordered the wrong size. So I called again.

The next guy tells me he cant adjust my order from 1 hour ago, my option is to cancel it and reorder AGAIN and be out more money for awhile or I can wait till it gets here and exchange it in store. Yeah that sounds like a great idea, Merry Christmas, now go exchange your gift so I opted to cancel, he said I would receive an email in a few hours. I didnt. So I called again.

They tell me its not cancelled yet, and the money could take 5-7 business days to come back to me. Awesome, Im now out a lot of money.. also he tells me I wasnt likely to get it before Christmas anyway!!! They lied to me.

The last one was honest mind you. He stated he credited me back the money for that order, and sent an email confirmation but Ill believe when I see it. NEVER ordering from them again. I wasted so much time dealing with them today and I have nothing to show for it other than waiting for money to return to me.

Oh I didnt get credited the whole amount I paid when I checked my email he sent.. do not order from Eddie Bauer online.

View full review

User's recommendation: Do NOT buy from them

Anonymous
map-marker Moncton, New Brunswick

They have a terrible return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They have a terrible policy for returning a refund. They have issues with their system that it breaks down. You must create a dispute with your financial institute
View full review

User's recommendation: go to amazon they return items immediately.

Linda S Lxu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker The Bronx, New York

Bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Eddie Bauer - Bad customer service

2 brand new flannel mens shirt shrunk after following the directions on washing.

Brought back to wrentham store, manager was rude and refused to give credit. We had sales receipt and have spent a lot of money at Eddie Bauer due to my husband being tall.

We asked the store manager for her name and she refuse to give it. Says company policy says she doesnt have too. Cashiers had name tag on but manger didnt.

She says she was the manager heavy set, short, dark hair with glasses. I shop a lot in this store and never been treated this way.

I tried to explain to her but she wouldnt listen.

All we wanted was a store credit because the 2 new shirts shrunk. Please call 781-910-****

Or home 781-843-****

Linda Solimini

Braintree, Ma

View full review

User's recommendation: Better customer service

1 comment
Guest

I hope you were able to get the refund or exchange you deserved. The manager needs training and testing to assure she knows the policy! It is not subjective!

Sharon S Fkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moncton, New Brunswick

Not happy with my purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Someone needs to be available to speak to frustrated once again im not able to get to speak to someone on phone because my call keeps being dropped
View full review
Pallavi R Whx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get refund

Eddie Bauer - Didn't get refund
Hi, I have returned my Eddie Bauer shoe yesterday in one of the branch but didn't receive the amount yet. Please take a look and update me on this. I have attached the bill for more clarity on amount and product. Thanks.
View full review
Loss:
$192

Preferred solution: Full refund

Resolved
Nindiya M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Fooling customers around. Don’t order from them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 22, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 23, 2023
If I could give a zero I would do that. I placed an order for a parka on 11th oct and then after 10 days also it wasnt shipped by then. Then after talking to customer support I was told, I would get it and next day they just canceled my order owing to some form of technical issue. When I raised chat, they told me to place fresh order and they would offer free expedited Delivery and guess what they didnt do that and I still havent received any parka from them
View full review
Loss:
$217
Pros:
  • No pros
Cons:
  • Fooling customers

Preferred solution: Full refund

User's recommendation: Don’t order from this BS company

Resolved
Dillen Ghk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.
Get a badge ›

Supporter
| map-marker West Islip, New York

Resolved: Tried to use your chat , all I got was to pay for an answer to my question which *** me off

Updated by user Jan 03, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 19, 2023
Im trying to print out a return shipping label but your system is telling me its the wrong Order#. Im reading the order# off a shipping label. Please return with an answer to this problem ASAP!! Order #6641****
View full review
Resolved
Dillen Ghk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.
Get a badge ›

Supporter
| map-marker West Islip, New York

Resolved: Tried to use your chat , all I got was to pay for an answer to my question which *** me off

Updated by user Jan 03, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 19, 2023
Im trying to print out a return shipping label but your system is telling me its the wrong Order#. Im reading the order# off a shipping label. Please return with an answer to this problem ASAP!!
View full review
Marvin J Mdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received pakeage with nothing in it except a packing slip. Where is my coat?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a men's mt boundary blk xl coat through Amazon. Package arrived 12/15 with nothing in it except a packing bag and a packing slip. Filed a complaint with Amazon a left contact seller message. Has been 4 day almost 5 now with no contact or resolve. Shipping an empty package is consumer fraud to me. Harsh I know.
View full review
Loss:
$175
Cons:
  • Currently unsatisfied

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service and dispute resolution is not up to par

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article